Sim Local Detailed Review

eSIM Coverage, Prices, Speed, Safety and More

Last updated: March 11, 2026

What is Sim Local? An introduction

Sim Local is a global leader in the retail of travel SIM cards and eSIM solutions. The company serves international travelers by providing connectivity options that help them stay connected while avoiding expensive roaming charges.

Through its network of retail stores, kiosks, vending machines, mobile application, and online store, Sim Local offers local SIM cards and eSIM plans directly to customers, ensuring convenient and accessible connectivity solutions worldwide.

Sim Local company information

Sim Local was founded in 2011 by Irish entrepreneur Killian Whelan, making it one of the pioneering companies in the travel SIM card sector. Since its creation, the company has expanded its presence significantly and now operates SIM kiosks in major international airports, with particularly strong coverage across Europe.

Sim Local's approach focuses on bringing trusted, globally recognized telecommunications brands into the eSIM ecosystem, allowing travelers to choose reliable connectivity plans with confidence. Rather than relying on proprietary or lesser-known roaming solutions, the company connects customers to the same high-quality mobile networks used by local residents in more countries than most providers.

By offering access to 4G and 5G networks, Sim Local enables fast and dependable connectivity for travelers. This allows users to manage bookings on the go, share experiences in real time, and navigate unfamiliar cities with ease and reliability.

Sim Local by the numbers

The below statistics help put Sim Local's financial and customer reach and impact in perspective.

• 200+ countries supported
• 15 years in the SIM and eSIM and global connectivity business
• 7 languages available
• 5 currencies supported

Sim Local is a global connectivity provider that helps you stay connected in more than 200 destinations worldwide. By providing easy and cost-effective access to 4G and 5G networks overseas, Sim Local simplifies your global connectivity needs.

What services does Sim Local provide?

Sim Local offers connectivity solutions designed to adapt to different types of travel, from short trips to multi-country journeys. Its plans range from fast, reliable single-country coverage to multi-destination options that automatically connect you to the best available local networks as they cross borders.

The company also prioritizes competitive pricing across many destinations. This means you not only gain access to a reliable eSIM service but, in many popular travel locations, can also find some of the most affordable connectivity options available.

Sim Local provides a broad portfolio of products so you can choose a plan that matches your specific needs and data usage. These options include:

• Local Plans
• Plans per GB
• Unlimited Data Plans
• Plans with Calls and Texts
• Global and Regional Plans
• eSIM Plans for Students

Sim Local provides an impressive array of connectivity solutions that include local, regional and global eSIMs, per GB as well as unlimited eSIM data plans as well as options to choose voice and text capabilities along with your eSIM data plan.

Which countries does Sim Local operate in?

Sim Local supports more than 200 global destinations for your overseas connectivity needs.

Where can I purchase a Sim Local eSIM from?

You can purchase a Sim Local eSIM from anywhere in the world. Just make sure that you purchase it for a supported destination, pay in a currency that Sim Local accepts and that your device is compatible.

Which currencies can I purchase a Sim Local eSIM with?

Sim Local supports multiple currencies on its website to make purchasing an eSIM easier for travelers from different regions. Currently, you can pay for their plans using five available currencies:

• USD – US Dollar
• EUR – Euro
• GBP – British Pound
• CAD – Canadian Dollar
• AUD – Australian Dollar

Offering several currency options helps simplify the checkout process and allows you to view prices in a currency that is familiar to you, making it easier to compare plans and manage your travel budget.

Where can I use a Sim Local eSIM?

You can use Sim Local eSIMs in any of their supported 200+ global destinations. As long as you have an active and enabled eSIM from Sim Local at your travel destination, you should be connected and online.

You can purchase Sim Local eSIMs for more than 200 global destinations. You can make eSIM purchases in 5 major currencies depending on your preferences.

What types of eSIMs does Sim Local have?

Sim Local provides a broad portfolio of products so you can choose a plan that matches your specific needs and data usage. These options include:

1. Local Plans: Sim Local partners with leading global telecommunications networks such as Three (telecommunications), EE Limited, Lycamobile, Orange S.A., DTAC, and KDDI. When you select an eSIM plan through Smartroam, the service automatically connects you to a top network in your destination, ensuring reliable connectivity wherever you travel.
2. Plans per GB: These plans allow you to choose packages based on your expected data consumption. Network availability varies by destination, and you can check which carriers operate in each country before purchasing. Through the Sim Local mobile app, you can monitor your data usage and easily recharge your plan with just a few clicks.
3. Unlimited Data Plans: Sim Local's unlimited eSIM plans typically include up to 10GB of high-speed data per day before any throttling is applied. This allowance is significantly higher than many competitors, and hotspot and tethering are included at no additional cost. We encourage you to review each plan's Fair Usage Policy (FUP) for details on potential data caps, speed limits, or hotspot conditions.
4. Plans with Calls and Texts: In addition to data-only plans, Sim Local also offers packages that include voice calls and SMS messaging, depending on the destination and available network partners.
5. Global and Regional Plans: If you plan on visiting multiple destinations, Sim Local provides global and regional eSIMs that work across several countries. These plans are designed for itineraries that include cross-border travel and eliminate the need to switch SIM cards between destinations.
6. eSIM Plans for Students: Sim Local also offers options tailored for students who need connectivity during short stays, language courses, or summer programs. These plans are designed to provide a local-like mobile experience during temporary study periods abroad.

That is a wide selection of eSIM plans to choose from based on your needs and preferences!

Can I use data with Sim Local eSIMs when traveling internationally?

Absolutely. This is precisely what Sim Local eSIM plans are for.

Once you purchase your chosen plan for your travel destination, you will be connected whilst overseas.

Can I make calls with Sim Local eSIMs when I am overseas?

Unlike many eSIM providers that offer only data connectivity, Sim Local includes voice calls and SMS messaging in several of its most popular plans. This added functionality provides you with a more complete mobile solution, particularly if you need more than just internet access during your trips.

Some plans also include real local phone numbers, specifically from the United Kingdom (+44) and France (+33).

This feature is especially useful for receiving verification codes from services that require SMS authentication, as well as for making and receiving local calls. If you prefer convenience when making reservations, confirming bookings, or contacting local services, having a local number can be a significant advantage.

Can I send and receive SMS with Sim Local eSIMs when I am abroad?

Beyond basic calling capabilities, certain Sim Local plans include unlimited calls and SMS within the destination country. Others may also provide a number of international calling minutes, allowing you to contact friends, family, or businesses abroad without needing a separate calling service.

The availability of these features depends on the specific plan selected, and all details can be reviewed in the plan description before purchase.

Sim Local enables your overseas connectivity needs by providing you with a big variety of eSIM plans that include local plans, plans per GB, unlimited data plans, global and regional plans, and plans for students. Additionally, you can purchase both voice as well as SMS capabilities with many supported plans.

Which mobile phones are compatible with Sim Local eSIMs?

Most modern smartphones and tablets support eSIM technology, although some older models may not be compatible. To avoid any issues before purchasing a plan, you can easily verify whether their device supports eSIM functionality.

Sim Local provides a simple compatibility checker that allows you to confirm if their smartphone or tablet can use an eSIM.

You can also check RemitFinder's list of eSIM compatible devices to see if your phone is listed. Plus, we recommend always checking with your device manufacturer to verify if your phone supports eSIMs.

How can I check if a Sim Local eSIM works on my phone?

The best way to check whether a Sim Local eSIM will work on your phone or not is to use their compatibility checker that is available on their website.

How much data can I purchase with my Sim Local eSIM?

Sim Local provides you with various types of plans when it comes to your data usage needs. These include:

• Fixed allocation plans like 1 GB, 5 GB and so on.
• Per GB plans whereby you can pay as you go for data used.
• Unlimited data plans.

How much data do I need when traveling abroad?

One of the most common questions travelers ask is: how much mobile data is really needed while abroad? Choosing the right plan may seem complicated, but it does not have to be. Sim Local helps you identify the eSIM data plan that best matches your travel habits, whether that means a small data package for a relaxing week at a beach destination or an unlimited plan for heavy daily usage.

Here is a simple guide that outlines the key factors that influence mobile data consumption, presents common traveler profiles, and helps you choose the most suitable Sim Local eSIM plan with confidence.

Four Types of Data Users

Sim Local identifies four typical traveler profiles based on mobile data usage. You can use these categories to estimate the amount of data they may need during their trip.

1. Data Minimalist

This type of traveler relies mainly on Wi-Fi and only uses mobile data occasionally for essential tasks.

With 1 GB of data, a user could typically:

• Make WhatsApp voice calls for up to 10 hours
• Browse the web for approximately 20 hours
• Use navigation apps like Google Maps for around 25 hours

2. Routine Surfer

Routine Surfers stay connected daily for maps, messaging, social media, and occasional video calls.

With 5 GB of data, a user could typically:

• Scroll and post on platforms such as TikTok or Instagram for about 7 hours
• Make video calls for roughly 5 hours
• Stream music on Spotify in high quality for around 50 hours

3. Habitual Streamer

These travelers spend a significant amount of time online, regularly streaming content, browsing social media, and making video calls.

With 10–15 GB of data, users can:

• Do everything a Routine Surfer does
• Stream more content and stay on longer video calls
• Use apps freely without needing to constantly monitor data usage

4. Data Powerhouse

Data Powerhouses rely heavily on mobile connectivity. They may work remotely, upload large files, stream frequently, or post high-resolution photos and videos.

With 20 GB or more, users can:

• Stream HD content on platforms such as Netflix or YouTube
• Upload large numbers of photos and videos, including 4K content
• Play online games, stream media, and download files without worrying about data limits

Still Not Sure Which Plan to Choose?

If you are still unsure about the best option, Sim Local offers a "Find My Plan" tool that recommends the most suitable data plan in seconds. By entering details such as destination, trip length, and expected usage habits, you can quickly identify the eSIM plan that best fits their needs.

Does Sim Local have an unlimited data plan?

Sim Local offers unlimited eSIM plans designed to give you greater freedom when using mobile data abroad. These plans include up to 10 GB of full-speed data per day before any speed reduction is applied. This allowance is significantly higher than what many competing providers offer, and hotspot and tethering are included at no additional cost.

We encourage you to review each plan's Fair Usage Policy (FUP) to understand details such as potential data caps, throttling thresholds, or hotspot conditions before purchasing.

It is important to note that most plans marketed as "unlimited" are not entirely without limits.

Whilst you can continue accessing data after reaching a fair usage threshold, many mobile carriers reduce connection speeds once daily usage reaches a certain level, often between 3 GB and 5 GB per day. This process, known as throttling, can significantly slow down activities such as streaming, navigation, or using a mobile hotspot.

Sim Local's unlimited plans are designed to provide a more generous high-speed allowance, allowing you to stay connected throughout the day with fewer interruptions.

With these plans, you can comfortably stream videos, browse the web, and stay active on your favorite apps, including YouTube, Netflix, Instagram, and TikTok, without constantly worrying about running out of data.

How much does a Sim Local eSIM cost?

Sim Local offers flexible pricing so you can find a plan that fits their destination, trip duration, and connectivity needs. Plans can start from around USD 5 (around GBP 3), making it possible to stay connected abroad at a relatively low cost compared with traditional roaming fees.

The final cost of your Sim Local eSIM depends on several factors, including the country you are visiting, the length of your trip, and the type of plan you choose.

As a comparison, local data plans typically range from about USD 5 (GBP 3) to USD 30 (GBP 25), depending on how much data is included and how long the plan lasts.

Are Sim Local eSIMs good?

Sim Local is a company with extensive experience in the telecommunications sector, which gives it a strong advantage in the travel connectivity market. One of its key differentiators is its network of physical retail stores and airport kiosks, which reinforce the company's reputation for reliability, quality service, and customer support.

By partnering with leading mobile network operators around the world, Sim Local ensures that you are connected to high-quality local networks from the moment you arrive at your destination. This approach allows you to benefit from reliable coverage, strong speeds, and plans designed to match your travel needs.

As a result, you can stay connected throughout your trip, sharing experiences, navigating new destinations, and managing bookings, without the stress of unreliable connectivity or unexpected roaming costs.

That said, we always suggest to our readers to always shop around and see what other eSIM providers are offering. More information will help you best choose a partner to buy an eSIM plan from. When you compare various eSIM providers, the chances of your getting the most benefit on your international eSIM plan increase significantly.

Whilst you can compare eSIM providers manually, a quick and convenient way to do so is to rely on RemitFinder's online eSIM comparison engine. RemitFinder compares umpteen eSIM providers side-by-side to give you accurate and updated information about the best eSIM plans and deals.

Are Sim Local eSIMs a cheap way to stay connected when I am abroad?

While Sim Local is not always the cheapest option on the market, it consistently focuses on delivering a high-quality and reliable connectivity experience.

One example is its unlimited data plans, which include up to 10 GB of full-speed data per day before any throttling occurs, a higher daily allowance than many competing eSIM providers offer. This larger high-speed limit can significantly improve the user experience, especially for travelers who rely heavily on mobile data for streaming, navigation, or remote work.

In addition, Sim Local offers local plans in selected destinations such as the United Kingdom, Japan, Vietnam, and Thailand. These plans are often competitively priced compared to other international eSIM options because they connect you directly to established local mobile networks rather than relying solely on roaming agreements.

As a result, you can benefit from better speeds, stable coverage, and more affordable pricing in these locations.

By combining competitive local plans with high-quality unlimited options, Sim Local aims to provide you with connectivity solutions that balance performance, reliability, and value throughout their journeys.

How much money can I save with a Sim Local eSIM when I am overseas?

Using a Sim Local eSIM is an effective way to avoid high roaming charges while traveling abroad.

Traditional data roaming tends to be expensive because a mobile device connects to a foreign network whilst your home provider pays that network for access. These costs are then passed on to you, often with additional fees, and limited competition in roaming agreements can keep prices relatively high.

It is not uncommon to pay up to USD 10-15 per day on roaming charges. The longer your trip, the more your cost stacks up.

With a Sim Local eSIM, you can connect directly to local mobile networks instead of relying on international roaming. This allows you to access local data, calls, and SMS services at more competitive prices while benefiting from reliable coverage and speeds.

For many travelers, choosing a Sim Local eSIM can be a practical and affordable way to stay connected during a trip, without worrying about unexpected roaming charges or connectivity limitations.

How long does it take to activate a Sim Local eSIM?

The fastest way to install an eSIM is through the Sim Local mobile app. You can download a plan and get connected in just a few minutes, making the setup process quick and convenient.

The Sim Local eSIM installation experience is designed to be simple and efficient. In most cases, you can complete the setup in 2 to 5 minutes with only a few taps on your device. The process may vary slightly depending on the quality of the available Wi-Fi connection.

For the smoothest experience, we recommend that you install and activate the eSIM before the trip whilst being connected to a stable Wi-Fi network. This ensures that the device is ready to connect to a local network immediately upon arrival at the destination.

Sim Local eSIMs are quick and easy to install and activate. Typical activation time is under 5 minutes. We recommend you use the Sim Local mobile app for a smooth activation.

How good is Sim Local's network coverage?

Sim Local emphasizes transparency when presenting its eSIM plans.

When you browse available options, each plan includes clear coverage and network information in the description. These details can be viewed both on the Sim Local website and in the mobile app within the plan's information section. This allows you to understand exactly what you can expect in terms of connectivity before purchasing your eSIM.

For example, if you are visiting Australia and selects the 20 GB SmartRoam plan, you can see in advance that the plan supports 3G, 4G/LTE, and 5G speeds depending on network availability. The plan description also specifies the partner networks available in that destination, such as Telstra or Optus.

When multiple networks are available, you can also manually select your preferred network through your device's eSIM or cellular settings. By enabling or disabling certain network options, you can choose the connection that best fits your location and travel plans.

The below image shows how you can switch your network when multiple options are available.

Note that speeds are dependent on network availability in destination countries, so there will be always a disclaimer for most destinations. Sim Local does this with the aim of ensuring you know what to expect and feel much more at ease during your trip.

Does a Sim Local eSIM provide good network speed?

Sim Local works exclusively with recognized and trusted mobile network operators, ensuring that you receive reliable service and high-quality connectivity when choosing an eSIM plan. By partnering with established telecommunications providers, the company aims to deliver a consistent and dependable experience for you around the world.

Unlike some eSIM providers that rely on lesser-known roaming solutions marketed under proprietary brand names, Sim Local connects you directly to the same high-performance networks used by local residents in many destinations. This approach helps ensure stronger coverage, better speeds, and more stable connections.

Are Sim Local eSIMs fast?

Yes, Sim Local eSIMs can be a fast way to stay connected overseas. Your actual speed will depend on the local network selected. When possible, Sim Local tries to get you the fastest possible speeds.

Are there any Sim Local coupon codes or promotions I can use?

RemitFinder users can take advantage of a special discount when purchasing a Sim Local eSIM. By using Sim Local promo code RF5OFF, you can receive 5% off your purchase, making it even more affordable to stay connected while abroad.

RemitFinder users can get 5% on their Sim Local eSIM purchase by using promo code RF5OFF.

If Sim Local runs any offers or promotions in the future, we will add them on this page. Check this Sim Local review periodically to ensure that you do not miss out on any future deals.

How can I purchase a Sim Local eSIM?

You can purchase the Sim Local eSIM from their website or app, and also at their physical locations. Sim Local is one of the only major eSIM providers with eSIM availability at airport stores. You can check for available stores on their website.

Since the eSIM is an online product, you can buy it from the comfort of your home before leaving for your destination. Just make sure your device is compatible.

Are Sim Local eSIMs safe?

The eSIM technology is considered to be fairly safe, so your Sim Local eSIM can be considered safe as well. We recommend following best practices like password protection, setting by 2-factor authentication (2FA) and general security best practices to keep your account safe.

Can I trust Sim Local?

Sim Local is a reputable and established eSIM provider, so you can trust them. The natural safeguards in place for eSIM management on smartphones also help mitigate many security concerns.

Can a Sim Local eSIM be hacked?

It is usually harder to hack eSIMs, which makes Sim Local eSIMs also relatively harder to compromise. That said, follow security best practices to keep your Sim Local account safe and secure.

How good is Sim Local's service?

One of the most reliable ways to check if a service is good or not is to see what other customers have to say about it. We will do the same to see if Sim Local's customers are happy with their service or not.

What do users have to say about Sim Local?

In this section, we look into Sim Local's ratings and reviews^ on popular review platforms and major mobile app stores to see what users think about their service.

• On Trustpilot, Sim Local is rated 4.5/5.0 with 2758 reviews
• On the Google Play Store, Sim Local is rated 4.8/5.0 with 562 reviews and more than 50K downloads
• On the Apple App Store, Sim Local is rated 4.8/5.0 with 299 ratings

^Ratings on various platforms as on March 10, 2026

Sim Local has excellent ratings and reviews on Trustpilot as well as mobile app stores. Customers tend to like Sim Local's eSIMs to stay connected abroad.

Is Sim Local the best choice for me?

Sim Local connects you to trusted local mobile networks in more than 200 countries and destinations, allowing you to avoid slow and expensive roaming services. By using plans provided through local network partners, you can access faster internet speeds and more reliable coverage while abroad.

Given our detailed analysis of Sim Local eSIMs and related aspects, it is clear that Sim Local has many strengths. Here are some of the key advantages of choosing a Sim Local eSIM:

• Trusted Global Networks: Sim Local partners only with leading local mobile operators, providing access to fast and reliable 4G and 5G coverage across more than 200 destinations. This approach helps ensure you can experience connectivity similar to what local residents use every day.
• Instant Setup on Arrival: You can download and install your Sim Local eSIM plan before departure. Once you arrive at your destination, the device connects automatically to a supported network, eliminating the need to search for Wi-Fi or purchase a physical SIM card at the airport.
• No Expensive Roaming: By connecting directly to local networks, you can avoid traditional roaming fees and instead use local data plans at a fraction of the cost, helping reduce overall travel expenses.
• Flexible Plans for Every Traveler: Sim Local offers a variety of plan types, including data-only packages, unlimited data plans, and bundles that include calls and SMS, allowing you to choose the option that best matches your needs and usage habits.
• Support When You Need It: Customer support is available through multiple channels, including WhatsApp, live chat, and email, as well as through Sim Local's airport retail locations. This ensures you can quickly reach real support if assistance is required.
• Trusted by Millions: With more than a decade of experience in the travel connectivity sector and millions of customers served worldwide, Sim Local has built a reputation as a reliable provider of international eSIM and SIM card solutions.

RemitFinder likes Sim Local for providing eSIMs for more than 200 destinations worldwide, offering a wide selection of plans that include local, per GB, unlimited and student eSIMs, facilitating voice and SMS packages in many countries, giving a generous 10 GB daily full speed connection on their unlimited plans and access to 4G and 5G networks in supported destinations.

Instead of relying on generic, own-brand eSIM plans, Sim Local connects you directly to leading mobile network providers in more countries than most competitors. This approach ensures you benefit from the same high-quality networks that local residents rely on for fast and reliable connectivity.

By prioritizing partnerships with top-tier operators, Sim Local aims to deliver a travel eSIM experience that consistently performs wherever you go. The result is a dependable solution designed to keep you connected throughout your journey, with the added reassurance of a money-back guarantee if the service does not work as expected.

What are the best reasons to use Sim Local?

Sim Local's key advantages make it a very good choice for quite a few international data connectivity use cases. Based on the in-depth analysis that we have conducted on Sim Local's eSIM service in prior sections of this review, we notice that it can be a great fit for many international data access scenarios.

Here are some examples where Sim Local can prove to be a reliable ally for your next overseas trip.

• Given Sim Local's extensive eSIM coverage that spans more than 200 destinations all over the globe, the chances that they have you covered for your next trip are fairly high. This wide support also means that you do not have to switch eSIM providers when you travel from one place to another.
• If you need flexibility with payment currencies, Sim Local can be a good choice since they support 5 mainstream currencies - these include US Dollar, Euro, British Pound, Canadian Dollar and Australian Dollar. If any of these is your local currency, you will not even incur any FX fee from your payment provider on your transaction.
• Sim Local has a huge selection of eSIM plans to choose from, thereby giving you tremendous flexibility for your data needs and usage when overseas. You can choose between local plans, per GB plans, unlimited data plans, student plans, and even add voice and SMS where applicable.
• If you need voice and text capabilities overseas, Sim Local can be a good choice since they offer those capabilities on many of their plans. You can purchase eSIMs with voice and SMS from Sim Local is you need those services when traveling overseas.
• Sim Local has a generous 10 GB per day allowance at full speed on their unlimited plan. After that, your connection will be throttled at a lower speed. This higher full speed bandwidth allowance lets you maximize the power of your Sim Local unlimited plan, and is a great choice if you need a lot of data.
• Sim Local strives you get you a 4G or 5G connection provided the network provider at your destination supports that speed. This makes Sim Local a good choice if you desire a fast connection abroad.

Sim Local's strengths and advantages make it a very good choice for staying connected when overseas.

How to purchase and activate a Sim Local eSIM?

Getting a Sim Local eSIM is super easy. Simply purchase a plan online and follow guided instructions in the app (or email sent to your inbox).

Check out the section below for the exact steps needed setup and activate your eSIM with Sim Local.

Step by step guide to activate a Sim Local eSIM

With Sim Local, staying connected when traveling internationally only a few clicks. Here are the steps you need to setup and activate an eSIM with Sim Local:

• Step 1: Decide if you want to purchase your eSIM from Sim Local. With the recent explosion of eSIM providers, it may seem difficult to even choose who to go with. One helpful way to reach a decision is to compare various eSIM providers using RemitFinder's eSIM comparison platform. RemitFinder does all the heavy lifting to assist you to easily compare the relative strengths and weaknesses of many eSIM providers side by side. This can really help you to narrow down the choices that meet your selection criteria and therefore, help you to select who to go with.





• Step 2: Purchase your Sim Local eSIM. Once you have decided to go with Sim Local, pick your destination and select a plan that will fit your needs. Purchase your eSIM plan on Sim Local's website or mobile app.





• Step 3: Activate your eSIM. Once you purchase your Sim Local eSIM, you will get easy to follow instructions on how to install and activate your eSIM. Due to minor differences in the steps for various mobile operating systems, we are not listing the steps here. Check your Sim Local mobile app or your email for clear and easy instructions to activate your eSIM.





• Step 4: Get connected to a network overseas. Once you have activated your eSIM, you are ready to go. Your phone should automatically connect to a local network using your Sim Local eSIM.

It is quick and easy to purchase, install and activate a Sim Local eSIM. You will get clear instructions from Sim Local on all the steps, and the whole process takes just a few clicks.

What to expect after activation

Once your plan is active, your phone is ready to go! No need to wait for a SIM card to arrive or struggle with installation. With your plan, you can use all the usual features like calls, data, hotspot, and texts just like you would with a regular SIM card.

Sim Local also supports hotspot sharing on most plans, so you can use your mobile data across your laptop or tablet without hassle.

Do I need a Sim Local account to use their eSIMs?

No, you do not need a Sim Local account to use their eSIMs. You can make your eSIM purchase as a guest.

Does Sim Local have a mobile app?

Yes, the Sim Local eSIM mobile app is available for both iOS and Android devices. It is designed to be easy to find, quick to install, and simple to use, allowing you to get started without complications.

Once installed, the app makes it easy to search for destinations and find the right eSIM plan in just a few steps. If you have purchased multiple eSIMs, you can also access their purchase history, making it convenient to manage current or previous plans in one place.

For data plans, the app provides useful features such as real-time data usage tracking and the ability to top up or recharge directly within the app. Overall, the interface is designed for straightforward navigation, helping you quickly manage your connectivity before and during your trips.

How do I manage my Sim Local eSIM?

The best and easiest way to manage your Sim Local eSIM is using their mobile app. The app shows you your usage and allows you to easily top up data in case you are running low.

What should I do if I accidentally delete my Sim Local eSIM?

If you accidentally delete your Sim Local eSIM, get in touch with their support team and someone will assist you with appropriate next steps to recover your eSIM.

Does Sim Local have a rewards program?

Sim Local does have a Refer a Friend program whereby you can earn rewards by referring your friends.

Every time you refer a friend, they get a 10% discount on their first eSIM. As a reward for referring your friend, you get USD 5 (or GBP 5 or EUR 5) when your friend makes their first purchase over USD 20 (or GBP 20 or EUR 20).

What customer support options are available with Sim Local?

Sim Local offers several customer support options to ensure you can get assistance whenever you need it. Currently, you can contact the support team through the following channels:

1. WhatsApp Support: You can start a conversation directly via WhatsApp by tapping the chat icon available on the website or app. This option allows you to quickly connect with the support team for real-time assistance.
2. Email Support: You can also reach the Sim Local support team by sending an email to customerqueries@simlocal.com. The team aims to respond as soon as possible to help resolve any questions or issues.
3. Submit a Support Ticket: Another option is to submit a support ticket through Sim Local's help system. Once submitted, the team will review the request and typically aims to respond within 24 hours.

These support channels help ensure that you can quickly receive help with topics such as eSIM installation, connectivity issues, plan information, or account management.

Sim Local makes it easy for you to contact their support team in case you run into issues or need help - you can reach out via WhatsApp, email or submit a ticket.

Can I cancel my Sim Local eSIM?

Sim Local offers a flexible cancellation policy designed to give you peace of mind when purchasing an eSIM. If travel plans change, the eSIM is no longer needed, or you discover that your device is not compatible, the order can be canceled without complications.

You can cancel your eSIM for these reasons or any other without being required to provide detailed justification. When the cancellation meets the applicable conditions, Sim Local provides a full refund of the purchase amount.

This policy allows you to purchase Sim Local eSIM plans with greater confidence, knowing you have the option to cancel if your circumstances change before using the service.

How do I delete my Sim Local account?

If you wish to delete your Sim Local account, get in touch with their customer support team and someone will assist you with your request. As a best practice, remember to back up your purchase history in case you need to reference it in the future.

Additional Information

Legal and Regulatory Compliance

Sim Local is owned and operated by SIM LOCAL (IRELAND) LIMITED with its headquarters at 7th Floor, RSA House, Dundrum, D16 FC92, Ireland.

Awards, Prizes and News

1. Sim Local Named Heathrow Airport's Official eSIM Partner
2. Sim Local awarded the 'Most Innovative Partner' by EE
3. Sim Local Launches New eSIM Kiosks in Heathrow Departures
4. Sim Local Expands to London Heathrow
5. Sim Local Opens New Store in Vienna Airport