How to Top Up Your Singtel Account

Send money overseas with WorldRemit to take advantage of bank-beating exchange rates

Published Dec 09, 2022

By RemitFinder

Do you need to top up your Singtel account? Are you not sure how to do it?

In this article, we will walk you through the process of topping up your Singtel account. It is a very simple process and should only take a few minutes.

We will also provide tips on making the most of your Singtel account. Keep reading for more information.

An image of a person working on a calculator on a desk with the title - How to Top Up Your Singtel Account

What is Singtel? An Introduction

Singtel, short for Singapore Telecommunications Limited, is the largest provider of telecommunication services in Singapore with millions of active subscribers. Singtel provides a wide range of products and services that include internet services, mobile phone services, fixed line telephony services and streaming services via its Singtel TV product.

Singtel is majorly owned by Temasek Holdings, the investment arm of the government of Singapore. It has also been expanding its operations in Australia and India by purchasing stakes in major telcos in those countries – Optus in Australia and Bharti Airtel in India.

Singtel is the largest telecom provider in Singapore with millions of active customers.

What Services does Singtel Provide?

Singtel provides a wide range of services that include the below:

Mobile services: These include phones and other devices, prepaid and postpaid plans, roaming services and 5G services.
Broadband services: These include various broadband internet plans as well as many WiFi plan options.
Streaming and TV services: The main product in this category is Singtel TV that includes many channels and packs, as well as DVR Set top boxes.
Devices and Gadgets: This includes various forms of hardware like phones, tablets, wearables, gaming and other home entertainment devices.
Lifestyle services: These include Insurance, Singtel Power, Singtel Music, Fixed line telephony services, Singtel Newsstand, Surf School, Dash, Cast, the My Singtel App and many more.

The below screenshot shows the wide range of products and services offered by Singtel.

An image showing various products and services provided by Singtel

In the rest of this article, we will focus on various ways to top up your Singtel prepaid card.

What Options Do I Have to Top Up my Singtel Prepaid Account?

You can top up your Singtel prepaid plan in many convenient ways. These are listed below.

If you want to top up your Singtel account yourself, you can do so in any of the following ways:

Using the My Singtel app
Via the Singtel Dash app
With the POSB Jolly app
At any AXS/SAM Kiosk
Via any DBS/POSB/OCBC ATM

Alternatively, you can also top up your Singtel account at a store. Currently, Singtel supports top ups at the below convenience stores:

7-Eleven
Cheers
Sheng Shiong Supermarket

There are numerous ways to top up your Singtel account; you can do so yourself or at various convenience stores.

All of these are convenient and easy ways to top up your prepaid Singtel account. In the rest of this article, we will focus on Singtel prepaid top ups using the My Singtel app. The My Singtel app is the best way to manage all of your Singtel services in one spot.

How Can I Top Up my Singtel Prepaid Card Using the My Singtel App?

Follow the below steps to top up your Singtel prepaid account from within the My Singtel app:

Step 1: Download and register. Download the My Singtel app from the Apple App Store for iOS devices, or the Google Play Store for Android devices, and register your account. Then login into your Singtel account.
Step 2: Select top up option. Once you are logged in, locate your prepaid SIM card in the app. The app will show a TOP UP button right under the expiration date on your prepaid SIM card. Click on the TOP UP button to being the top up process.
Step 3: Enter top up amount. Next, enter the amount you want to top up your prepaid card account with.
Step 4: Enter payment details. After you enter the top up amount, choose your preferred payment method and the start date.
Step 5: Confirm your top up. Make sure that everything looks OK, including your Singtel prepaid card number, the top up amount and the payment method. Once you are satisfied with everything, click on the CONFIRM button. You will then be directed to pay – this varies based on the payment method you chose. Follow the steps of your payment provider to pay for your top up transaction.
Step 6: Validate top up is complete. Once your payment is successful, you will be able to see the amount you topped up in your account balance.

It is very quick and easy to top up your Singtel prepaid card using the My Singtel mobile app.

In the rest of this article, we will provide further useful tips around managing your Singtel Prepaid SIM Card.

How Can I Top Up with Singtel Hi Prepaid Top Up Cards?

Another great way to top up your Singtel Prepaid account is to purchase the Singtel Hi Prepaid Top Up cards¹ and simply add them to your account. These Hi Prepaid top up cards come in set denominations as per the below screenshot.

An image showing various Singtel Hi prepaid mobile top up cards

A great advantage of this approach is that the Hi Prepaid Top up cards generally also include some promotion. As you can see in the graphic above, the SGD 50 and SGD 20 prepaid top up cards come with free 20 days of incoming calls, while the SGD 10 card offers free 10 days of incoming calls.

Singtel Hi Prepaid Top up cards are a great way to top up your Singtel account.

How Can I Check my Singtel Prepaid Card Balance?

You can check your Singtel prepaid balance quickly by logging into the My Singtel app or by dialing *100#.

To View Your balance in the My Singtel App:

Step 1: If this is a brand new Singtel prepaid card, download the My Singtel mobile app, and enter your Singtel Prepaid mobile number. Next, select the LOG IN option. Once you click on the LOG IN button, you will receive a one-time password (OTP) via SMS (standard charges may apply).
Step 2: If you have received your OTP (one-time password), key it in and click on SUBMIT. If you do not receive an OTP within two to four minutes, select "Resend One-Time Password" so that a new password can be sent to your Singtel prepaid number.
Step 3: After logging in, your current Singtel prepaid card balance will be visible at the top of the screen. You will also be able to see the expiration date for your Singtel prepaid sim card.

To Check Your balance by dialing *100#:

Step 1: Dial *100# on your mobile phone.
Step 2: Select "Prepaid" followed by "Balance/Recharge".
Step 3: Enter your four-digit PIN (this is the same PIN that you use to top up your account).
Step 4: Your current balance will be displayed on the next screen.

How Can I Extend the Validity of my Singtel Prepaid Card?

If you are a Singtel prepaid card user, it's important to keep track of the validity of your card, as this affects how you can use it.

Fortunately, it is easy to extend the validity of your Singtel prepaid card. All you need to do is top up your account with sufficient funds.

Here are the key points to be aware of when it comes to Singtel Prepaid Card validity:

Extend your Singtel Prepaid card validity for 90 days with a few clicks
Select the number of days you would like to extend for
Keep using your prepaid card without any disruptions

You can extend your Singtel prepaid account/sim card validity by paying through your main account balance. Below are the steps to do so using the My Singtel app:

Choose "Main Account".
The "Purchase" button will show the extension that you have selected.
Select the number of days you want to extend your purchase for.
After you finish all the steps, go to the homepage of the My Singtel app where you should be able to see the new expiration date.

Does Singtel Offer Prepaid Data Plans?

One of the best ways to make the most of your Singtel account is to purchase a Singtel data plan². Data plans offer great value, giving you unlimited data usage and additional benefits such as roaming packages, discounts on mobile services, and more.

No matter what your usage, Singtel has the perfect data plan for everyone. With many of Singtel's data plans, you can get all the data you need with data rollover and free incoming calls.

Below is an example of some of the most popular prepaid Singtel mobile data plans.

An image showing various Singtel prepaid data plans

Much like the Singtel Hi Prepaid Top Up cards, the Singtel Prepaid Data plans also come up many perks and goodies. For example, you can use the data in both Singapore and Malaysia. Additionally, you get free incoming calls as well as get to enjoy unlimited movies and dramas with free Viu Premium, Banglaflix, TFC, Drama Channel and Phoenix InfoNews access.

Singtel prepaid data plans are a great way to top up your account; plus, you get many perks and discounts.

How Can I Top Up my Singtel Prepaid Data Plan?

Topping up your Singtel prepaid data is easy and can often be done from your home or office using the Singtel website or app.

Before you get started, make sure you have the following information handy:

Your registered Singtel mobile number
Your bank account details or credit/debit card details
The amount of data you want to top up

Once you have this information at hand, follow the steps to quickly top up your data:

Step 1: Go to the Singtel prepaid website and log in using your registered number or postpaid account.
Step 2: Select "Top Up" and enter the amount of data you would like to top up.
Step 3: Enter your payment method and confirm the detail.
Step 4: Select "Confirm" to complete the transaction.

Once you have topped up your data, it's important to remember that all Singtel prepaid cards are valid for only 30 days before they expire and must be recharged again to keep them active. To extend the validity of your Singtel prepaid card, you need to top up at least once every 30 days or you will no longer be able to use it.

Make sure to top up your Singtel prepaid card every 30 days else it will expire.

How Can I Add Roaming to my Singtel Prepaid Card?

If you want to use your Singtel prepaid sim card when traveling instead of getting a new one, you can buy overseas roaming data from Singtel roaming data.

Follow the steps below to purchase data for Singtel Roaming:

Step 1: Log into the My Singtel app.
Step 2: Select the three dots beside your phone number.
Step 3: Click on "Add-ons".
Step 4: Click on "ROAMING".
Step 5: Click on "BUY ADD-ONS".
Step 6: Choose the country you will be traveling to.
Step 7: Select the Singtel roaming data postpaid plan.
Step 8: Confirm your purchase.

Be sure to indicate the starting date when you would like your roaming plan to go into effect. Depending on which roaming plan you choose, you or the app can select the expiration date.

Once you have purchased the Singtel data postpaid plan, you can use it when traveling and enjoy a seamless connection to Singtel's mobile network. All your Singtel roaming data postpaid plans will be valid for 30 days or until the end of your Singtel cycle.

Using Singtel's data postpaid plan is the perfect way to stay connected when traveling and ensure you have enough data for all your needs. Next time you travel, remember to top up with Singtel's roaming data pack.

How Can I Contact Singtel Prepaid Customer Service?

If you have any questions or concerns, you can contact Singtel's Prepaid customer service at the below phone numbers:

From within Singapore: 1-800-482-2800
From overseas: +65 6482 2800

The operating hours of the Singtel Prepaid customer service team are 8:30 am to 8:30 Monday to Sunday. This also includes Singapore public holidays.

Conclusion

Topping up your Singtel prepaid data has never been easier. With just a few clicks and taps, you can quickly and easily top up your data and keep your prepaid card active.

Next time you need to top up your data, remember the steps above for a quick and easy way to get it done. Have fun surfing the internet without worrying about running out of data.

And that's it! Topping up your Singtel account is quite a simple process and will ensure your prepaid card's validity. Make sure to keep track of when to top up your account and stay connected with Singtel.

Do You Need To Find the Best Remit Exchange Rate for Sending Money Internationally?

RemitFinder is an online service that helps you track remit exchange rates. By checking and comparing the latest remit exchange rates, you can get the best exchange rate for your money transfers. RemitFinder, thus, helps you to get the best return for your hard-earned money.

Find the cheapest rate to transfer your hard-earned money - visit our site or download the app on Google Play or Apple App Store now.